CHARD, Chris; MACLEAN, Joanne; FAUGHT, Brent. Managing Athletic Department Touch Points: A Case Study of One Institution Using Importance-Performance Analysis. Journal of Intercollegiate Sport, [S. l.], v. 6, n. 2, p. 196–212, 2013. DOI: 10.1123/jis.6.2.196. Disponível em: https://journals.ku.edu/jis/article/view/10154. Acesso em: 13 apr. 2025.